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Frequently Asked Questions

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How do I join LapSpayMyDog.com as a veterinary hospital?

Joining as a veterinary hospital is easy. Click on Hospital Signup in the main menu, review the features and benefits, and click on a Start Your Membership Today button. Then choose your plan -- Basic, Pro, Elite, or a free preview account -- and complete the Checkout process. You will receive an email asking you to verify your account. Once you have done that, you can log in to the site at any time with your username and password. 

How do I know which membership plan is right for me?

We recommend you carefully review the list of features/benefits above for each of the three membership levels--Basic, Pro, and Elite--then consider the degree to which each supports the goals in your strategic plan for marketing, revenue/profit, and professional/staff development. 

Can I pay for my membership plan monthly?

No. LapSpayMyDog.com paid membership levels are billed on an annual basis. The fee reflects the development and ongoing work required to build, maintain, and upgrade the site on an ongoing basis.

Can I upgrade my membership plan?

Of course! Simply send an email to support@lapspaymydog.com to let us know what you’d like to do. We’ll get back to you shortly.

Can I downgrade my membership plan?

We understand that goals and circumstances can change, so we allow you to downgrade your membership plan. Downgrading from a Basic membership would be a cancellation; see “Can I cancel my membership plan?” below. Upon request to us at support@lapspaymydog.com, we will downgrade your membership from Elite to Pro, Elite to Basic, or Pro to Basic, as you instruct us. NOTE: No refunds are available when you downgrade a membership plan.

Can I cancel my membership plan?

Although we’d hate to see it happen, yes, you can cancel your membership plan at any time. Simply send an email to support@lapspaymydog.com to communicate your desire to cancel. If you cancel a membership, we will remove your profile from the site. NOTE: No refunds are available when you cancel a membership plan.

Is there a free trial of any membership plan?

Membership plans – Basic, Pro, and Elite – are paid plans. There is no free trial of any membership plan. The free preview account is not a membership plan.

Is my billing information secure?

We use Stripe as our secure payment gateway/processor. Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to securely accept payments, send payouts, and manage their businesses online.

How do I join LapSpayMyDog.com as a pet owner?

Joining as a pet owner is easy and costs nothing. Start on the Pet Owners Signup page and provide the required information. You will receive an email asking you to verify your account. Once you have done that, you can log in to the site at any time with your username and password.

Why should I join LapSpayMyDog.com as a pet owner?

Pet owners who create a free account on the site will receive periodic newsletters with updates and special offers from our advertisers. In addition, while anyone can search for a lap spay hospital or access the blog, only pet owners who join LapSpayMyDog.com can tag Favorite hospitals and leave feedback.  

Who can I contact if I have questions?
We’re here to help! Reach out to us any time at support@lapspaymydog.com. We’ll fetch an answer for you as quickly as we can.
Still have questions?

Send us an email and we’ll fetch an answer for you.