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Frequently Asked Questions
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Joining as a veterinary hospital is easy. Click on Hospital Signup in the main menu, review the features and benefits, and click on a Start Your Membership Today button. Then choose your plan -- Basic, Pro, Elite, or a free preview account -- and complete the Checkout process. You will receive an email asking you to verify your account. Once you have done that, you can log in to the site at any time with your username and password.
We recommend you carefully review the list of features/benefits above for each of the three membership levels--Basic, Pro, and Elite--then consider the degree to which each supports the goals in your strategic plan for marketing, revenue/profit, and professional/staff development.
No. LapSpayMyDog.com paid membership levels are billed on an annual basis. The fee reflects the development and ongoing work required to build, maintain, and upgrade the site on an ongoing basis.
Of course! Simply send an email to support@lapspaymydog.com to let us know what you’d like to do. We’ll get back to you shortly.
We understand that goals and circumstances can change, so we allow you to downgrade your membership plan. Downgrading from a Basic membership would be a cancellation; see “Can I cancel my membership plan?” below. Upon request to us at support@lapspaymydog.com, we will downgrade your membership from Elite to Pro, Elite to Basic, or Pro to Basic, as you instruct us. NOTE: No refunds are available when you downgrade a membership plan.
Although we’d hate to see it happen, yes, you can cancel your membership plan at any time. Simply send an email to support@lapspaymydog.com to communicate your desire to cancel. If you cancel a membership, we will remove your profile from the site. NOTE: No refunds are available when you cancel a membership plan.
Membership plans – Basic, Pro, and Elite – are paid plans. There is no free trial of any membership plan. The free preview account is not a membership plan.
We use Stripe as our secure payment gateway/processor. Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to securely accept payments, send payouts, and manage their businesses online.
Joining as a pet owner is easy and costs nothing. Start on the Pet Owners Signup page and provide the required information. You will receive an email asking you to verify your account. Once you have done that, you can log in to the site at any time with your username and password.
Pet owners who create a free account on the site will receive periodic newsletters with updates and special offers from our advertisers. In addition, while anyone can search for a lap spay hospital or access the blog, only pet owners who join LapSpayMyDog.com can tag Favorite hospitals and leave feedback.